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Job Details: Reception and Membership Supervisor

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Reception and Membership Supervisor
NORTHS are searching for an enthusiastic, professional Reception & Membership Supervisor to join our fantastic team on a Part-Time OR Full-Time basis.

Who are we?

We have rewritten what a Club is all about and have created spaces that are vibrant, contemporary and inviting. With great food in the NORTHS Pantry, sophisticated friendly bar areas, modernized auditorium and function spaces and a gaming floor frequented by everyone in the know, this is definitely the place to be.

In our Reception and Concierge areas our customers can expect five star service delivered by friendly, professional and knowledgeable staff. Our employees are focused on delivering the best possible service, meaning they take ownership of matters, solve problems, pre-empt needs and work effectively and harmoniously in a team.

What is the role?

NORTHS requires the expertise of an enthusiastic, professional Reception & Membership Supervisor to work on a permanent Part-Time or Full Time basis. This role will focus on supervising the reception team as well as concentrating on gaining new members and retaining existing members. You will be focused on providing five star services to customers in a welcoming and engaging manner.
Responsibilities will include but are not limited to the following:

• Keeping up-to-date on the Club's facilities, activities, and promotions to relay to customers as required
• Ensuring that all customers entering the club understand and uphold all policies regarding patronage
• Delivering exceptional customer service
• Maintaining the integrity of the membership database
• Training new employees on reception duties
• Supervise reception and concierge operations
• Delivering exceptional customer service
• Reporting and data analysis on monthly membership figures
• Problem solving and taking ownership of the area

To be successful you must have:

• Great attention to detail
• Substantial experience in a customer service role
• Experience in administrative duties
• A friendly and warm demeanor that our members and customers will appreciate
• Excellent verbal and nonverbal communication skills
• Demonstrable organisational skills
• Experience in developing and empowering teams
• Able to build relationships quickly
• Ability to multitask and prioritise.

It is desirable that you have:

• Previous experience in the hospitality sector

In return we offer:

• Free onsite parking
• Discounted rates on meals
• Discounted Gym membership at $8 per week
• Career progression
• Access to NORTHS Academy
• Extensive training and development

Availability on days, nights, weekends and Public Holiday's is a must! Our shifts span from 7am through till midnight and we are open 365 days a year so there are plenty of shifts day and night!

If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers’ expectations and has them returning to their Club again and again, we would love to speak with you.

So come and be a part of the NORTHS!
Full-time Permanent
02 Aug 2019
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